The organization Admin needs to search for the user and identify the inactive contact in the Contacts module.If the inactive contact account the user is linked to is within the same organization they currently work for, the user must contact their organization Admin.If it is used by another account, use the email alias workaround. Ensure the email is not used by another employee, client, or test account. The organization account needs to check the emails being utilized by their users via the Contacts module.User seeing “Email in use by another user” In some situations, the old username is still the SSO username and must be used to login. Try submitting the old username for a password reset.If this does not work, please try with a different email address in the meantime AND submit a case in CR Community to CentralReach support so we can investigate and correct the issue.The email may be blocked on your end, for which the organization needs to reach out to their IT team to whitelist “ ”.If using Outlook, try using both the app and browser version of Outlook to find the email from CentralReach SSO.Look for the email in spam folders, junk folders, and other folders you may have within your inbox email server.Users are not receiving SSO verification emails and cannot validate their accounts to log in The following are common issues and solutions.
0 kommentar(er)
